1. Nature of Services
Our services include relationship consultation, psychological assessments, astrology guidance, and healing sessions.
These are intangible services, not physical products, and are delivered through scheduled sessions.
2. Non‑Refundable Sessions
Once a consultation, assessment, or healing session has been conducted, fees are non‑refundable.
This is because the service is considered fully delivered at the time of the session.
3. Advance Payments
Advance payments made for packages or multiple sessions are refundable only if cancellation is requested at least 48 hours before the first scheduled session.
Refunds will be processed after deducting applicable administrative charges.
4. Rescheduling Instead of Refunds
Clients may reschedule sessions with 24‑hour prior notice.
Missed appointments without notice will be treated as consumed sessions and will not be eligible for refund.
5. Technical Issues
If a session cannot be conducted due to technical failures on our side (e.g., connectivity issues, platform errors), the client will be offered a rescheduled session at no extra cost.
Refunds will be considered only if rescheduling is not possible.
6. Mode of Refund
Approved refunds will be processed through the original mode of payment within 7–10 working days, in compliance with Indian banking regulations.
7. No Refund for Free Services ( if any)
Complimentary services (if any) agreed by both the party during the session such as the extension of session ( limited period- agreed by both the parties ) , free of charge and not eligible for refunds or monetary claims.
8. Client Responsibility
Clients are responsible for providing accurate information and attending scheduled sessions.
Refunds will not be granted for dissatisfaction arising from personal expectations beyond the scope of services.
9. Legal Compliance
This policy is governed by the Consumer Protection Act, 2019 (India) and other applicable laws.
Any disputes shall be subject to the jurisdiction of courts in Noida, Uttar Pradesh.
10. Policy Updates
Soulvani Healings Co. reserves the right to update this Return & Refund Policy.
Clients will be notified of changes via website updates or direct communication.